Secretary as the Image Maker of a Business Organization

Secretary as the Image Maker of a Business Organization. (A Case Study of Nigerian Breweries Plc Onitsha and Our Lady’s Industries Nkpor-Agu Anambra State

Literature Review

This chapter presents an over view of the secretary as an image-maker of business organization.

The chapter is treated under the following

Who is a secretary

The qualified secretary

Typist vs secretary

Image making functions

Business attributes

Personal attributes

Summary of literature review


The NATIONAL Secretaries Association (International) N.S.A define secretary as “An Executive Assistant, who possesses a mastery of office skills, who demonstrates the ability to assume responsibility without direct supervision, who makes decision within the scope of assigned authority.“

Nwigwe (1995) said that, “secretaries are the protective walls and agate along eh corridors and within the secret chambers of power. Secretaries constitute a power-nexus, hardly heard but always seen and act as sieves, shields and wind breaks to the proceedings, decisions and the personalized instruments and agents of policy within the cocoon of their operational space. She employ all in their armory of psychology, politeness, humility and disarming dialogue to ensure that “the divinity that dot hedge a king” remains inviolable, immutable and often times, sacrosanct. [Read more…]