Conflict management and organizational performance

Conflict management and organizational performance (a study of United Bank for Africa Onitsha Cluster).

Background of the Study:

Conflict being an outcome of behaviour is an integrated part of human life wherever is an interaction, there will be conflict.  Conflict is associated with situations that involved contradictory or irreconcilable interests between two opposing groups.

The basic understanding is that conflict occurs when two goals are in compatible or mutually exclusive people think that harmony is the opposite of conflict. They think that conflict is abnormal and harmony is normal. But that is not so conflict is normal and harmony is the exception rather than rule. [Read more…]