effect of electronic payment system on customer satisfaction in Nigeria banking system

effect of electronic payment system on customer satisfaction in Nigeria banking system

Chapter One

Introduction

Background of the Study

Statement of the problem

Objectives of the study

Research questions

Research hypotheses

Significance of the study

Assumptions of the study

Scope and limitations of the study

Chapter Two

Literature Review and Theoretical Framework

Theoretical framework

Empirical studies on electronic banking

Area of deployment of common products on electronic banking System

Electronic funds transfer

Nigeria interbank settlements system

Nigerian electronic funds transfer (NEFT)

Mobile banking

Automated teller machine

Real time gross settlement (RTGS)

Telephone and pc banking products

Cheque truncation

Traveller’s cheque

Point of sale terminals (POS)

The card system

Credit card

Debit card

Reasons for automation of banking operation

Advantages of electronic payment systems

The emerging issues on electronic banking in Nigeria

Chapter Three

Research Methodology

Research design

Population study

Sample and sampling techniques

Sources of data

Method of data collection

Validity and reliability of instrument.

Techniques of data analysis

Chapter Four

Data Presentation and Analysis and Discussion of Findings

Presentation and Analysis of Data

Discussion of findings

Chapter Five

Summary, Conclusion and Recommendation

Summary of findings

Conclusion

Recommendations

References

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effect of manpower development on workers’ productivity

effect of manpower development on workers’ productivity in Cross River State civil service Calabar.

Literature Review and Methodology

Review of Literature

There is a large and growing body of evidence that demonstrates a positive linkage between the development of human capital and organizational performance. The emphasis on human capital in organizations reflects the view that market value depends less on tangible resources, but rather on intangible ones, particularly human resources (Adeniji,2002) . The organization also has to leverage the skills and capabilities of its employees by encouraging individual and organizational learning and creating a supportive environment, in which knowledge can be created, shared and applied (Rastogi, 2000). Read More »

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Motivation on Organizational Productivity in Nigeria

Motivation on Organizational Productivity in Nigeria. Using Nigeria Bottling Company (NBC) as a case study.

Literature Review

 

 Motivating New Directions

Beyond these core theoretical perspectives, we see a range of contemporary issues an unanswered question for work motivations research to address. In the following sections, we discuss four key current and new directions for motivation research: group motivation and organizing, motivation over time, motivation and creativity, and the effects of rewards. Group motivation and organizing. Moving beyond the dominant emphasis on individual- level motivation, scholars have paid increasing attention to the role of motivation to work groups and teams. The most comprehensive perspective on this phenomenon is Chen and Kanfe’s (2006) theoretical model integrating individual-level, group-level, and cross-level process. They adopt a systems perspective to explain how, at both individual and team levels, motivational states affect goal generation and goal striving, and thus influence performance. Read More »

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Impact of Government Expenditure on Standard of Living of the People of Nigeria

Impact of Government Expenditure on Standard of Living of the People of Nigeria

Empirical Literature Review

There are many studies on the role of government spending in the long-term growth of national economies. However, there exists no consistent evidence for significant relationship between public expenditure and economic growth, in positive or negative direction. Results and evidence about the effects of government expenditure or spending on economic growth differ by country or region, analytical method employed and the classification of public expenditures.

There are various empirical studies on the growth effects of government spending based on the experiences of set developed countries.

Aschauer (1989) studied the productivity of government expenditure using the data from the 1949 to 1985. Using the production functions, he compared the productivity of government expenditure on the military capital, non-military capital and infrastructural expenditure. The study demonstrated that expenditure on non-military stock of capital was more productive than the expenditure on military stock and that government expenditure on infrastructures such as roads, bridges, dams, etc, are economic growth stimulating. Read More »

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Salary Increase and Fringe Benefits among Nigerian Workers

Salary Increase and Fringe Benefits among Nigerian Workers  (A Case Study of Enugu Railway Corporation)

  • Review of Related Literature/Wage Determination

Armstrong (1980) opines that a number of situational aspects affect wage payments; legislation and geographic location are beyond the control of the wage and salary administration but others including wage, comparable wage ability to pay and productivity influence the wage payment.

  1. i) Nature of the Duties Performed: Charles and Pigors (1981) opine that the duties of a particular job classification influence its level of pay.  Wage rates tends to increase with higher still requirement les desirable surrounding greater physical effort and the works relevance to organization purpose.
  2. ii) Labour Supply and Demand: According to Samuelson (1980); the market maintains that the forces of supply (labour seeking employment) and demand organization biding for this reserve interact in the market place when the available supply equals the demand (this state is called equilibrium).  The wage level is established consequently a scarce skill that is much in demand commends a higher wage level.

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Capital Market Impact on the Economic Growth in Nigeria

Capital Market Impact on the Economic Growth in Nigeria (1988-2011)

Literature Review

Theoretical and Conceptual Framework

Capital market is defined as the market where medium to long terms finance can be raised. The capital market is the market for dealing (that is lending and borrowing) in long term loanable funds.    Substantial academic literature and government strategies support the finance-led growth hypothesis, based on an observation first made almost a century ago by Joseph Schumpeter that financial markets significantly boost real economic growth and development. Schumpeter asserted that finance had a positive impact on economic growth as a result of its effects on productivity growth and technological change. As early as 1989 the World Bank also endorsed the view that financial deepening matters for economic growth “by improving the productivity of investment”. (Wikipedia, 2011). Read More »

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Community Development in Nigeria: Impact of Women

Community Development in Nigeria: Impact of Women. A Study of Onicha Local Government Area

Introduction 

1.1 Background of the Study

In Nigeria first like other countries of the world, the problem of development rural area had been a serious change. Community development is the process by which the effort of people themselves are united with those of government authorities to improve the economic, social and cultural condition of communities, to integrate these communities into life of the nation, and to enable them to contribute fully to national progress.

In most countries, women one believed to be the backbone of the rural economy. In sub-Saharan Africa, about 80 percent of the economically female labour force is employed in agriculture and women comprise about 47 percent of the total agricultural labour force. Women also provide much of the labour for men’s cultivation of export crops, provide vegetable for urban markets, contribute up paid labour to the household’s labour and also engage in trader to sustain their families together with their husbands. (Ohagwu, 2010). Read More »

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Problems and Prospects of Small and Medium Enterprises in Nigeria

Problems and Prospects of Small and Medium Enterprises in Nigeria. A Case Study of Enugu East Senatorial Zone

 Literature Review

  • Conceptual Framework

Small and medium scale enterprises in most developed and economics of which Nigeria is one are the main life wire of the economy. Small scale enterprises have helped in the transformation of many countries South East Asia such as India, Taiwan, Malaysia, Indonesia and the Latin American countries or Itile, Brazil, Uruguany and Argentina.

Small scale enterprises that are adequately managed and properly funded help the government to achieve some macro-economic objectives which include employment creation, mobilization of local resources, mitigiating rural urban migration and poverty reduction. Small and medium scale enterprises also to help in encouraging capacity utilization in agriculture and industries. Small scale enterprises help in income distribution, and encourage development of local technology. Read More »

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Public Relations as a Tool for Conflict Management in the Niger Delta Region

Public Relations as a Tool for Conflict Management in the Niger Delta Region. (A Case Study of Niger Delta Development Commission)

Chapter Three

Research Design and Methodology

3.0     Introduction the Study

This study is concerned with public relations as tools for conflict management in the Niger Delta using the Niger Delta development commission as a case study.  This chapter deals with the method adopted by the researcher in carrying out the study.

  1. 1 Research Design Methodology

The research design is a questionnaire survey.  Survey research operations enhance the gathering of information from the study area in a realistic and natural setting. (Olakunori 1997:109)

Questionnaire survey involved drawing a set of questions on various aspects of the research topic or subject under investigation.  The respondents react to the question through the filling of the questionnaire. Read More »

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Effect of Lack of Basic Infrastructure on the Production Capacity and Growth of Small Scale Producing Firms in Nigeria

Effect of Lack of Basic Infrastructure on the Production Capacity and Growth of Small Scale Producing Firms in Nigeria (A Case Study of Selected Producing Firms in Imo State)

Chapter Three

Research Methodology

Introduction

This chapter contains description of sample, the measures used and the steps taken in carrying out the project emphasis should be made on area of study population, sources and method of data collection, sample techniques validity and reliability of measuring instrument, method of data analysis.

Research Design Method

In this research design, survey research design is to be used.  Data collected from respondents of the researcher’s questionnaire which was distributed.  The data are collected through questionnaire.  A sample of population will be studied, while findings from these are expected to be generalized to the entire population. Read More »

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