impact of conflict management and how it affects profitability and efficiency in public organizations

impact of conflict management and how it affects profitability and efficiency in public organizations.  A case study Awka postal service organization Awka.

Background of the Study

In any organization, effective administration of the resources available is very important and paramount to the attainment of its objectives. The human aspect of the resources is more important and crucial because it is the one responsible for the coordination of other factors. And more importantly conflict situation among staff, cannot be over-emphasized.

It is known fact that no two workers are the same, even twins are one alike.

Nwankwo (1987), Creston (2002) and Onanuga and Arikewo (2005) describes a management as the careful and systematic arrangements and the use of resources both human and material resources, situation and opportunities for the achievement of specific goals of a given organization.

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Effective organizational management is necessary for managing and controlling conflict situations in any system.

Peretmode (2001) describes management as the performance of executive duties, the carrying out of policies or decisions to fulfil a purpose and the controlling of the day-today running of an organization.

To this extent, among the very important duties of an administration is the management of conflict among workers or employees of different categories.

1.2     STATEMENT OF THE PROBLEM

Every organization on a daily basis encounters conflict. Conflict itself cannot be avoided rather it will be controlled and managed in a way to reduce them.

Presently in Nigeria, most organizations experience conflict due to the “subsidy removal”.

Conflict management is one of the most important aspect of organizational management.

READ  Conflict management and organizational performance

Therefore, this research work hinges on poor performance in organization as a result of poor/ineffective conflict management.

However, the inability of organisational managers to reduce conflict in organisation is also a problem which this research work is centred on as it affects the smooth running of the firm itself and the country’s economy at large.

 

1.3     OBJECTIVES OF THE STUDY

Conflicts are inevitable in organizations. This is because; sometimes employees have diverse interest and contributing goals in organizations.

This research work tends to identify ways and strategic control measures which will be used to manage and control employees’ contradictory goals and diverse interest so as to ensure improved organizational performance.

The specific objectives of this study include:

  1. To establish how to formulate strategic control measures to deal with labour grievances and strikes in organizations.
  2. To establish how to determine better organizational structure that will help reduce organizational conflict.
  3. Another objective of this research work is to identify and provided strategic control measure of dealing with the problems of differential employee attitudes, values, goals and interest.

1.4     RESEARCH QUESTION

In attempt to unravel all the explanations behind conflict management in organizations, some vital questions were taken into consideration, such as:-

  1. How would conflict management, its strategy measures and control correct the problems of labour grievances and strikes in organizations?
  2. How would organizations determine better organizational structure that will reduce organizational conflict?
  3. What are the strategic measures for dealing with problems of differential employees’ attitudes, value, goals and interests?

1.5     HYPOTHESIS FORMULATION

The following hypothesis was formulated from the research questions.

  1. Establishing strategic control measure for dealing with labour grievances and strict actions can significantly control organizational conflict.
  2. Appropriate organizational structure can significantly reduce organizational conflict.
  3. Establishing strategic control measures for dealing with problems of differential employees attitudes, values, goals and interest can improve organizational performance.
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1.6     SIGNIFICANCE OF THE STUDY

  1. This is of great significant especially to managers and organization because it recognizes the approaches that will be used in resolving conflict among employees and organizations too.
  2. This study also identifies strategic measures of controlling the problem associated with different attitudes, values and perceptions among employees.
  3. Another importance of this study is that it helps managers to maintain adequate organizational structure that will suit a particular organization in question.
  4. This study enhances poor communication, clarify roles and responsibilities, maintaining esprit de corps (team work) etc.
  5. It will finally be of great help and important to aspiring managers and students with the problem associated with organizational conflict.

1.6     SCOPE OF THE STUDY

The idea behind this study was born out of the desire of the researcher to contribute in Nigeria economy development as in the effective management of conflict in organizations.

The researcher also wants to identify measures of controlling labour grievance and strikes in Nigeria public organizations.

The emphasis was placed on poor communication among employees, labour grievances and strikes, industrial differences, diverse perceptions and also within organizational structure.

This study is only restricted to Nigerian Television Authorities Awka.

1.7     LIMITATIONS OF THE STUDY

Owing to the sensitive nature of this research work, it would have been expected that this research would cover many areas of management for the purpose of data collection.

But in writing this research work, some constraints were encountered which make the researcher to stand against all odds. Below are some following limitations.

  1. Stress in getting materials from some specific library.
  2. Financial constraints
READ  Conflict management and organizational performance

iii.      Some difficult attitudes encountered by the staff etc.

1.8     DEFINITIONS OF TERM

  1. Mediating: This is the process of setting disputes among people or organizations that are in conflicts.
  2. Conflict: Is the disagreements or quarrel between two or more people
  • Organizations: Group of people working together for a specific purpose.
  1. Strategies: Process of planning in order to achieve a purpose in a particular way.
  2. Negotiations: Process or art of discussion in order to reach an agreement.
  3. Bargaining: The discussion or terms of agreement about or an something.
  • Esprit de corps: Team work.

The impact of conflict management and how it affects profitability and efficiency in public organizations.  A case study Awka postal service organization Awka.

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